.wpb_animate_when_almost_visible { opacity: 1; } Download our free resume templates. In charge of amiable conflict resolution for guests. Developed Life Safety & Emergency Procedures Manual for hotel use. In charge of departments in the absence of the department head. Kept up to date with current promotions and hotel pricing, to provide information to guests, and to maximize bedroom sales. Monitored staffing levels in all departments and reacted accordingly. 20+ assistant hotel manager resume samples to customize for your own use. Wayne, NJ 7477 (777)-777-7777 [your email] Job Objective Seeking a position with company in which to exercise my experience and training as an Assistant Hotel Manager.. Coordinated security team details and conducted evaluations of security personnel. Completed research, developed business plan and completed the startup of a new spa on the property in partnership with the General Manager. Manager on Duty overseeing hotel operations and upholding Hotel's AAA 4 Diamond Standards during PM shift. Summary: Detail-oriented professional with abilities in experienced in sales and marketing. Mediated conflicts that were guest related or team member related. Sales, customer service, and marketing new ideas to meet and exceed sales quotas. Hotel Assistants Manager provide administrative and operational support to Hotel Managers. Responsible for giving detailed information and tours regarding the history of the hotel. Here are some examples of an Assistant Manager Resume for someone with more than five years’ experience: 2002-2005 Bachelor of Communication Science, University of Arizona, AR. Responsible for staff understanding of brand standards, philosophy and specific position processes. Administered Medical Assistance and First Aid in emergencies. Click here to read more. Overnight Manager in charge of the hotel and employees including: Night Audit, PBX, Security, Banquet, Maintenance, Housekeeping and Room Service. Controlled the concierge website for Hyatt Maui; editing content and ensuring departmental follow through on all guest requests. Supervised, scheduled and coordinated activities for a team of five employees. Consistently trained/ tested Front Desk agents in standardize testing to ensure standards were being meet on a daily basis. Our resume examples are written by certified resume writers and is a great representation of what hiring managers are looking for in a Assistant Hotel Manager Resume. Franchised Hotel General Manager Resume Examples & Samples Creating, and supporting clear lines of responsibility for management team, including coverage and oversight throughout the day Monitoring Food and Beverage forecasting, and par levels to reduce waste and maximize Food and Beverage profit margins There are plenty of opportunities to land a Assistant Hotel Manager job position, but it won’t just be handed to you. The Hotel Manager Assistant contributes to moderately complex aspects of a project. Conducted research, complied gathered data, spreadsheets, and reported. Performed lock interrogations, key audits, and guest wellness checks. Helped to set up and start the hotel's operation. Bachelor of Science – Hospitality Management, Assistant Hotel Manager @ Royal St. Charles, Assistant Hotel Manager @ American Cruise Lines, Top Skills To Include in a Hotel & Hospitality Resume, Resume Writing Tips for Hotel & Hospitality Professionals. Represented Executive office and department heads in their absence. Performed close process, such as balancing accounts and conducting nightly audits. Completed important aspects of general administration, like weekly and monthly stock and consumption account, guest-list, bed book etc, as required by Management. Inspect work performed to ensure that it meets specifications and established standards. Assisted in actively managing room inventory to maximize daily revenue. Manager in charge of the hotel and employees. Responsible for the renovation of hotel rooms including design, selection, and procurement of furniture. Human Resources Manager Omni Hotels 4412 Nickel Road Los Angeles, CA 90017. Service Essentials Facilitator - Spearheaded corporate directed service program and training of 1,000+ employees. Supervised 480 employees/entire properties and F&B outlets. Managed staff of 75 including scheduling and payroll, Greeted and assisted VIP's, handled guest complaints, issues and concierge needs, Immediate supervisor for all employees on duty when department supervisor was not present, Worked with Security to respond, investigate and report emergencies and incidents, Managed Regency Club and Wardrobe operation. Tailor your resume by picking relevant responsibilities … Attend bi-yearly tour group meetings to learn ways to attract tour business. Here are some useful tips. Do you need the best Hotel Manager resume? Guide the recruiter to the conclusion that you are the best candidate for the hotel assistant manager job. Oversaw guest accidents and medical emergencies and delegated actions. Clerical Duties: inbound and outbound calls, copying, filing, scanning documents, printing, etc. All rights reserved. fire, safety precautions etc. Candidates for this job usually make display of a hotel management degree in their resumes. ... Assistant Hotel Manager/ Housekeeping Manager… Try to emphasize on your relevant skills set, major certifications, and associated educational qualifications, overall work experience, and major accomplishments. Assisted in the development of hotel and spa budget. Quickly Customize. HOTEL MANAGER – May 2008 – Present Overseeing a team of staff and take responsibility for the smooth running of the hotel, it’s occupancy levels and also it’s profitability. Create financial spreadsheets to distribute to hotel department heads. Responsible for scheduling, hiring, training and evaluating a staff of 15-25. Responsible for the upkeep of a seventy three room hotel inside and out. Insure that every piece of equipment and all monitoring systems are functioning including fire, cable, and phone systems. Implemented a management/guest lobby engagement project. Hotel Assistant Manager. Participated/Led satellite check ins/check outs for large groups to drive Guest Services scores and provide employee support to those guests. Manage Front Desk, Bellmen, Doormen, and PBX, Assist hotel manager to ensure high quality guest service provision, Assisting the Front Desk and other related departments. Maintained the correct handling of all soiled linen and ensure that every bedroom had the correct bedding and relevant number of towels. Crafting a Assistant Hotel Manager resume that catches the attention of hiring managers is paramount to getting the job, and LiveCareer is here to help you stand out from the competition. Directly supervise and schedule front office and housekeeping staff of approximately 120 people. ... Administration Assistant Manager, Collinstown Memorial Club . Conducted property walk-thrus daily for the General Manager. Managed the daily operations of the Hotel including Conference Management, Rooms, Housekeeping, Leadership & Training, Reservations, Retail, Engineering, Spa, as well as other functions as assigned. Hotel Manager Resume Example Role modeling standards for all staff to instill on daily basis. Headline : More than 7 years' successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems in the … Filled out forms and made payments for IVU taxes, PR Tourism as well as other government agencies. JESSE KENDALL ... ASSISTANT MANAGER, FGH HOTEL, Branson, MO, 20xx – 20xx Performed general housekeeping, maintenance, and operational functions for a … Provided assistance to aid executive committee department heads in achieving their short and long-term objectives. Hotel Assistant Manager Resume Sample 5.0. A strong Hotel Manager resume sample emphasizes leadership, previous managerial experience, organization, problem solving abilities, customer service orientation, and teamwork. Researched and resolved guest inquiries for hotel services and provided on the spot travel directions, Coordinated appointments and conference rooms for special hotel events and clients, Assisted housekeeping manager by logging and validating inventory of hotel supplies. Able to use Human Resources experience to improve operations and performance of hotel and staff. Ensured that all household staff and other staff comply with Excellence Hotels policies, e.g. Recommend changes that could improve service and increase operational efficiency. Assistant Hotel Manager Job Seeking Tips. Managed the Front Office of a 4 Star, 498 room resort, Responsible for assisting in all areas needed throughout entire 1100 room property, the second largest Hyatt in the Chicago area and corporation's home-base. Responsible for overseeing the front desk, bellmen, doormen, PBX, and concierge in absence of the front office manager and director of rooms. Gregory Durgan. In charge of Telecommunications department: ordering and repairing phones, setting up and billing phones for banquet set ups. Use this assistant hotel manager CV template as the starting point for your own job-winning CV! Proactive and devoted assistant manager adept at collaborating closely with the manager/executive and assuming responsibilities of managing daily activities, directing operations and supervising staff in order to assist in actualizing firm’s aspirations, short term initiatives and long term goals and objectives. Complete and present employee performance evaluations. Maintained Maritz scores and held weekly operations meetings tracing scores and guest follow up. Oversee purchasing, inventory, schedules, payroll, training, disciplinary actions, hiring and terminations, Worked as Overnight Hotel Manager for 7 months, Coordinate hotel-wide satisfaction and service recovery initiative for a 429 room resort-hotel, Oversee service in rooms and food and beverage departments; respond to all crisis situations, Complete projects and presentations; learn and develop through cross training. Plan and conduct monthly employee meetings. Schedule employees to ensure all stations are manned appropriately, Interact with guests to gain feedback on service, Perform drills to ensure constant training, Supervise hotel staff to ensure the provision of excellent customer services, Manage conflicts and resolve issues in accordance to the hotel's protocols, Coordinate the efforts of different departments to ensure smooth running of the business, Solicit business from new accounts and ensure recurring business from current guests. View All Manager … Job Details: Post: As assistant general manager. By sticking to an industry-specific template and using verbs to describe your responsibilities … Available in (US) 8.5x11, (A4) 8.27x11.69 inches. Scheduled future hotel bookings, greeted and interacted with hotel guests and restaurant customers. See that all front of house staff is upholding to AAA standards. Collinstown, NSW. Ensured employees were performing assigned tasks and reacted to staff & guest needs. Especially skilled at timely conflict resolution strategies. Managed payroll and assisted in accounting with A/P and A/R. Adept at quickly assessing guest needs and ensuring sufficient resources to maintain optimal guest service levels. Assistant Hotel Manager Resume. Overseeing daily hotel operations and maintaining 5-Diamond luxury standards throughout all hotel departments. Directs and coordinates hotels activities to obtain optimum efficiency and economy of operations, and maximise full potential with a balanced focus on hotels mission, guests , employees and owners … All rights reserved. Build and maintain rate codes and write employee procedures for monthly hotel promotions. Supervise hotel guest check-in and check-out. Well-educated and self-assured with ... Summary: High-energy professional focused on promoting customer satisfaction through exceptional service. Manage 20+ employees, hiring interviews, coaching, terminations, scheduling of employees. Dedicated Assistant Hotel Manager who is an avid multitasker when it comes to overseeing daily hotel operations in frequently busy settings. Also responsible for the production of housekeepers. © 2020 Job Hero Limited. Check out real resumes from actual people. A local club with approximately 1000 members, … Train all new employees on customer relations procedures. Aided the Housekeeping department during the Housekeeping Manager's maternity leave. Created Procedural Discrepancy Report system for the hotel to monitor front office accounting errors. Resume Examples; Hotel Manager Resume: Sample & Writing Guide [20+ Tips] Hotel Manager Resume: Sample & Writing Guide [20+ Tips] Make sure your hotel manager resume does a great job presenting your superb managerial skills and experience. 4100 Duke Lane. Acted as Assistant Front Office Manager for 17 months including responsibilities such as employee training, discipline, & payroll in addition to regular duties. Courteous and professi... © 2020, Bold Limited. Recruitment and selection of all new hires for the hotel department. Complete night audit as well as daily record of hotel transactions, assist hotel manager with personnel administration and coordinate employee schedule. Respond to emergencies and to be the head of response team. Hotel Manager Resume. Ensured that all members of the team sign in/out on the timesheets at reception and managed absence and lateness. Plan and prepare employee work schedules. Monitored and forecasted payroll, ordered supplies, maintained budgets, assisted with yield management of a $50 million a year property and ensured an extremely high level of customer service throughout the resort, Front Office rated in top 5% in every category measured by Hyatt Corporate including customer service and profitability, Developed incentive programs that generated over $250,000.00 in additional revenue in 2 years. ● Oversaw hotel staff performance and assisted with the preparation of staff assessments.● Sought to resolve conflicts in a professional courteous manner.● Maintained inventories of hotel supplies and prepared purchase orders.● Processed invoices and assisted with guest payment issues.● Scheduled bookings and checked guests in and out during busy periods.● Answered phones and responded to email inquiries. Responsible for any outside purchases needed during daily operations and provided some cost reduction by searching for better pricing and quality. Assisted in the set up and opening of a new store and hotel location, Hired, trained, and developed 10-15 non-supervisory associates and 3 management staff, Spoke with perspective clients in person and via telephone pertaining to services and pet care provided within the facility; addressed any and all questions and/or concerns, Collected payment for services and products purchased by client, Responsible for leadership of daily tasks, with a personal emphasis on training and development of staff, Continuous contributions to Guest Services Scores, and upholding brand standards, Started as Front Desk agent then promoted to management after less than 1 year of service, Maintain positive working relationship with both Union and Non-Union staff, with sensitivity to contractual guidelines, Ability to assist staff in knowledge of Benefits and 401k, with working knowledge of HR tracking system Workday. Easily Editable & Printable. Especially skilled at timely conflict resolution strategies. Ensured that Excellence Hotels operates to the highest standards required by management. A degree in hotel management is common experience in Hotel Assistant Manager resumes. Do you need the best Assistant Hotel Manager resume? Translated business letters and proposals as well as a personal translator for the company's president. Leadership of Front Desk, Guest Services, In-Room Dining, and Housekeeping staff, Hospitality Food Service & Hotel Management, Managed daily room inventory, including sold out nights and relocations for 2,000 room hotel, Followed administrative procedures and provided guidelines. Plan opening of new hotel, develop and maintain policies and procedures. Screen job applicants, and hire new employees. 2006-2008 Masters in Business Administration, Chicago State University, IL. ● Prepared daily financial reports.● Maintained database of scheduled overnight stays and day visits to the resort.● Established long-term relationships with corporate clients.● Worked with marketing team on efforts to increase guest bookings.● Assisted with accounting tasks.● Responded to guest complaints.● Supervised hotel staff and worked to resolve staff issues. Responsible for resolving all guest situations and special requests. Enforced safety regulations and handle all escalated security issues or emergency situations appropriately. Administrated cash flow and credit card income. Fully developed Manager on Duty program for staff to utilize in my absence. Assisted Front Office Manager in daily operations and overall direction of the front desk, bell staff, doormen and PBX. Coordinated duties of hotel departments including Housekeeping, Front Office, Engineering, and Food & Beverage Teams. What role this position evolved into, prepared me for a career in top-notch customer service and to be able to strategize and problem solve quickly and efficiently in the best interest of my company. Charged with providing a strong lobby presence to greet, assist, and connect with guests. Your prospective job employer, Sample & Example in Microsoft Word ( DOC ), Apple ( MAC Pages... Developed into a 135 room hotel facilities to determine the type of work required Human resources experience to improve and. Property in partnership with the general Manager Hyatt Maui ; editing content and ensuring sufficient resources to optimal. Front Desk agents in standardize testing to ensure adherence to all guests calls for all staff utilize! Absence of the Front Desk and security personnel it comes to overseeing daily hotel operations including of! Meetings to learn ways to attract tour business provide support to those guests prospective! 4457 Lillie Underpass, Los Angeles, CA +1 ( 555 ) 566 5401 and budgetary documentation for security.., major certifications, and marketing new ideas to meet and exceed sales quotas to Human! Assisted sales Manager in developing strategies for casino events and conventions an multitasker! Interacted with hotel guests and ensuring sufficient resources to maintain optimal guest service levels helped to set up billing., selection, and associated educational qualifications, overall work experience, major. In accounting with A/P and A/R an avid multitasker when it comes to overseeing daily hotel operations in frequently settings... For resolving all guest requests and assistant hotel manager resume, resulting in more efficient timely! 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Available in (US) 8.5x11, (A4) 8.27x11.69 inches. Dear Ms. Gregg, I wish to apply for the position of Assistant Manager as advertised. Assigned budgets to ensure that profitable goals for the Hotel were met. Monitoring and reviewed department functions service quality on hotel VIP/Specialty guests. Structured and implemented training plans and standard operating procedures manual for the front office department which in turn increased brand compliance scores. Produced financial reports and budgetary documentation for security department. 20+ hotel manager resume samples to … Assisted on all levels of guest relations, including conflict management, to ensure repeat business and customer satisfaction. Resolve customer complaints to ensure a satisfactory hotel stay, and guest return. How to write an assistant manager resume even if you have no experience. The free to view resume samples on this page will give you an excellent idea of how to write your very own targeted Hotel Manager CV. I have increased upsells by 15% using team challenges. In order to up your odds landing an interview, be sure that your resume stands out from the rest. Being a Hotel Manager Assistant tends to all facets of hotel operations in the absence of the Hotel Manager. Originally, I took this position for the amazing opportunity to be an entry level manager in this flagship hotel with some of the highest customer expectations in the nation, rightfully so, as guests paid an average of $400+ per night to stay. Emergency duties to coordinate and maintain safety guidelines. Prepare and review incident/accident reports regarding activities, prior to submitting to management. Their duties include handling correspondence, training new employees, taking phone calls, assigning tasks, monitoring staff when the Hotel Manager is not present, and doing … There are plenty of opportunities to land a Assistant Restaurant Manager job position, but it won’t just be handed to you. Instantly Download Assistant Hotel Manager Resume Template, Sample & Example in Microsoft Word (DOC), Apple Pages Format. Highlights of Qualifications: Experience in managing work for front desk agents and providing optimal levels of customer … An assistant manager resume sample better than 9 out of 10 other resumes. Assist department heads in daily operations, Engage in customer service problems using TQM and Covey principles, Responsible for increasing JD Power's customer service satisfaction scores, Increased customer satisfaction scores by 65% in first six months. Assumed an active roll in running what had developed into a 135 room hotel. Ensuring the safety and care of the animals. Be straightforward. Prepared household staff rotes and duties. Use this example for reference as you create your own resume or use this easy resume builder that will guide you through every step of your building your resume … Dedicated to helping job seekers find work during the pandemic. Assistant hotel manager resume must be goal oriented, and completely relevant enough to create a strong impression on your prospective job employer. Crafting a Assistant Restaurant Manager resume that catches the attention of hiring managers is paramount to getting the job, and LiveCareer is here to help you stand out from the competition. See our sample Hotel Assistant Manager Cover Letter. Check out real resumes from actual people. Budgeting for payroll, and weekly reports for payroll, sales, and projections for weekly quotas for corporate approval. Assume authority for the hotel in the absence of the General Manager and serve as assistant General Manager for all operations within the hotel. Conducted follow-up investigations on reports of criminal activities and violations of safety standards. Received Service Excellence Award - 2nd Quarter 2004. 02/2017 - PRESENT Assistant Hotel Manager CV Sample/Your Full Name/Your Current Address/Your Phone Number/Your Email Professional Summary I have been involved with the hospitality management sector for more than a decade and am pleased to offer a number of bespoke skills to any firm.While a portion of my knowledge base is … Sep 19, 2010. Meet with Client and management regularly, to listen to issues and provide solutions. Supervise day-to-day operations of assigned Client site. For resume writing tips, view this sample resume for an assistant manager (food service) that Isaacs created below, or download the assistant manager resume template in Word. Building relations with many return/high profile guests and ensuring requests quality service. Provide direct support supervision of Hotel and Housekeeping Supervisors. May require a bachelor's degree. Completed ordering of all supplies under budget, Responsible for success of upsell program making Las Vegas #1 in upsells company-wide in 2003, Doubled the number of perfect fills in 2003 (compared to 2008) by working closely with the Reservations department and carefully managing inventory and arrivals, Managed guest feedback, comments, and complaints to maximize guest satisfaction, create memorable experiences, and increase guest return rate, Coordinated daily Operations meeting to share information between departments and capitalize on key customer interaction opportunities, Monitored stewards during housekeeping and dining duties, Organized and prioritized all events, activities and operations in hotel. Demonstrate leadership through exceptional service to guests and co-workers, Responsible for proper scheduling of employees ensuring a high level of guest service while maintaining control of labor costs and departmental expenses, Supervise employees including maintaining proper relations, recognition, evaluating performance and administering discipline, Provide positive feedback to employees and handle special projects and other job duties as assigned, Meet the attendance guidelines and adhere to departmental policies and procedures of the hotel. Tips and examples of how to put skills and achievements on an assistant manager resume. Try to emphasize on your relevant skills set, major certifications, and associated educational qualifications, overall work experience, and major accomplishments. Responsible for creating the weekly schedule for a staff consisting of over 40 employees, Responsible for purchasing all supplies for the front office, Greet VIP guests and assist with personalizing their experience, Selected by the hotel manager to take on the role of the front office manager for an extended period of time in her absence, Attend and lead internal meetings while working closely with housekeeping, sales, engineering, and security departments, Promoting the highest levels of service by conducting quality standard tests and consistent training with a strong focus on guest centricity and employee empowerment, Responding to guest issues that are received via internal review systems, Provide coaching and counseling to employees within a union environment, Nominated for employee of the month within the first 6 months of employment, Selected to represent the hotel on "task force" at another property in their time of need. Responsible for maintaining 5 star 5 diamond services to guest and training associates. Hotel Assistant Manager Resume Examples. Developed Luxury Standard Operating Procedures booklet for Hotel Manager duties and daily operations task. WorkBloom's resume templates all come with matching cover letters. Resolve employee conflict and encourage group relations. Instantly Download Hotel Assistant Manager Resume Template, Sample & Example in Microsoft Word (DOC), Apple (MAC) Pages Format. Responded to all guests calls for all departments and handled accordingly ([company name]). by Aspirations Resume. Adept at quickly assessing guest needs and ensuring sufficient resources to maintain optimal guest service levels. The Guide To Resume Tailoring. Prepared various different monthly reports for both Hotel and Restaurant. Apply to Assistant Front Office Manager, Assistant Hotel Manager, Guest Service Agent and more! Oversee F&B Department Operations and balance budget with P&L. Even though crafting an assistant manager resume is pain-staking process, hiring managers only spend a short amount of time looking at each. Assisted Sales Manager in developing strategies for casino events and conventions. Based on the most successful example resumes for Hotel Assistant Manager, the most sought-after qualifications for this role are previous experience in the hospitality industry, organization, time management, multitasking, communication, and supervisory skills. AAA awarded 5-diamond luxury hotel with 200 guestrooms. If you can, include quantifiable information that shows your communication skills were good … Daily supervision included staffing, training, discipline, scheduling and visually monitoring performance to ensure adherence to all service and productivity standards. Summary : Dedicated, enthusiastic, and results-oriented individual with over 7 years of Assistant Hotel Manager experience.Proven success in the areas of project management, employee access compliance and coordination, system administration, training, education, customer service, and … Activities done during job are : Evaluate employee performance and recommend personnel actions such as promotions, transfers, and dismissals. Implemented Hotel insurance policies, procedures and the overall operation philosophy. Download our free resume templates. In charge of amiable conflict resolution for guests. Developed Life Safety & Emergency Procedures Manual for hotel use. In charge of departments in the absence of the department head. Kept up to date with current promotions and hotel pricing, to provide information to guests, and to maximize bedroom sales. Monitored staffing levels in all departments and reacted accordingly. 20+ assistant hotel manager resume samples to customize for your own use. Wayne, NJ 7477 (777)-777-7777 [your email] Job Objective Seeking a position with company in which to exercise my experience and training as an Assistant Hotel Manager.. Coordinated security team details and conducted evaluations of security personnel. Completed research, developed business plan and completed the startup of a new spa on the property in partnership with the General Manager. Manager on Duty overseeing hotel operations and upholding Hotel's AAA 4 Diamond Standards during PM shift. Summary: Detail-oriented professional with abilities in experienced in sales and marketing. Mediated conflicts that were guest related or team member related. Sales, customer service, and marketing new ideas to meet and exceed sales quotas. Hotel Assistants Manager provide administrative and operational support to Hotel Managers. Responsible for giving detailed information and tours regarding the history of the hotel. Here are some examples of an Assistant Manager Resume for someone with more than five years’ experience: 2002-2005 Bachelor of Communication Science, University of Arizona, AR. Responsible for staff understanding of brand standards, philosophy and specific position processes. Administered Medical Assistance and First Aid in emergencies. Click here to read more. Overnight Manager in charge of the hotel and employees including: Night Audit, PBX, Security, Banquet, Maintenance, Housekeeping and Room Service. Controlled the concierge website for Hyatt Maui; editing content and ensuring departmental follow through on all guest requests. Supervised, scheduled and coordinated activities for a team of five employees. Consistently trained/ tested Front Desk agents in standardize testing to ensure standards were being meet on a daily basis. Our resume examples are written by certified resume writers and is a great representation of what hiring managers are looking for in a Assistant Hotel Manager Resume. Franchised Hotel General Manager Resume Examples & Samples Creating, and supporting clear lines of responsibility for management team, including coverage and oversight throughout the day Monitoring Food and Beverage forecasting, and par levels to reduce waste and maximize Food and Beverage profit margins There are plenty of opportunities to land a Assistant Hotel Manager job position, but it won’t just be handed to you. The Hotel Manager Assistant contributes to moderately complex aspects of a project. Conducted research, complied gathered data, spreadsheets, and reported. Performed lock interrogations, key audits, and guest wellness checks. Helped to set up and start the hotel's operation. Bachelor of Science – Hospitality Management, Assistant Hotel Manager @ Royal St. Charles, Assistant Hotel Manager @ American Cruise Lines, Top Skills To Include in a Hotel & Hospitality Resume, Resume Writing Tips for Hotel & Hospitality Professionals. Represented Executive office and department heads in their absence. Performed close process, such as balancing accounts and conducting nightly audits. Completed important aspects of general administration, like weekly and monthly stock and consumption account, guest-list, bed book etc, as required by Management. Inspect work performed to ensure that it meets specifications and established standards. Assisted in actively managing room inventory to maximize daily revenue. Manager in charge of the hotel and employees. Responsible for the renovation of hotel rooms including design, selection, and procurement of furniture. Human Resources Manager Omni Hotels 4412 Nickel Road Los Angeles, CA 90017. Service Essentials Facilitator - Spearheaded corporate directed service program and training of 1,000+ employees. Supervised 480 employees/entire properties and F&B outlets. Managed staff of 75 including scheduling and payroll, Greeted and assisted VIP's, handled guest complaints, issues and concierge needs, Immediate supervisor for all employees on duty when department supervisor was not present, Worked with Security to respond, investigate and report emergencies and incidents, Managed Regency Club and Wardrobe operation. Tailor your resume by picking relevant responsibilities … Attend bi-yearly tour group meetings to learn ways to attract tour business. Here are some useful tips. Do you need the best Hotel Manager resume? Guide the recruiter to the conclusion that you are the best candidate for the hotel assistant manager job. Oversaw guest accidents and medical emergencies and delegated actions. Clerical Duties: inbound and outbound calls, copying, filing, scanning documents, printing, etc. All rights reserved. fire, safety precautions etc. Candidates for this job usually make display of a hotel management degree in their resumes. ... Assistant Hotel Manager/ Housekeeping Manager… Try to emphasize on your relevant skills set, major certifications, and associated educational qualifications, overall work experience, and major accomplishments. Assisted in the development of hotel and spa budget. Quickly Customize. HOTEL MANAGER – May 2008 – Present Overseeing a team of staff and take responsibility for the smooth running of the hotel, it’s occupancy levels and also it’s profitability. Create financial spreadsheets to distribute to hotel department heads. Responsible for scheduling, hiring, training and evaluating a staff of 15-25. Responsible for the upkeep of a seventy three room hotel inside and out. Insure that every piece of equipment and all monitoring systems are functioning including fire, cable, and phone systems. Implemented a management/guest lobby engagement project. Hotel Assistant Manager. Participated/Led satellite check ins/check outs for large groups to drive Guest Services scores and provide employee support to those guests. Manage Front Desk, Bellmen, Doormen, and PBX, Assist hotel manager to ensure high quality guest service provision, Assisting the Front Desk and other related departments. Maintained the correct handling of all soiled linen and ensure that every bedroom had the correct bedding and relevant number of towels. Crafting a Assistant Hotel Manager resume that catches the attention of hiring managers is paramount to getting the job, and LiveCareer is here to help you stand out from the competition. Directly supervise and schedule front office and housekeeping staff of approximately 120 people. ... Administration Assistant Manager, Collinstown Memorial Club . Conducted property walk-thrus daily for the General Manager. Managed the daily operations of the Hotel including Conference Management, Rooms, Housekeeping, Leadership & Training, Reservations, Retail, Engineering, Spa, as well as other functions as assigned. Hotel Manager Resume Example Role modeling standards for all staff to instill on daily basis. Headline : More than 7 years' successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems in the … Filled out forms and made payments for IVU taxes, PR Tourism as well as other government agencies. JESSE KENDALL ... ASSISTANT MANAGER, FGH HOTEL, Branson, MO, 20xx – 20xx Performed general housekeeping, maintenance, and operational functions for a … Provided assistance to aid executive committee department heads in achieving their short and long-term objectives. Hotel Assistant Manager Resume Sample 5.0. A strong Hotel Manager resume sample emphasizes leadership, previous managerial experience, organization, problem solving abilities, customer service orientation, and teamwork. Researched and resolved guest inquiries for hotel services and provided on the spot travel directions, Coordinated appointments and conference rooms for special hotel events and clients, Assisted housekeeping manager by logging and validating inventory of hotel supplies. Able to use Human Resources experience to improve operations and performance of hotel and staff. Ensured that all household staff and other staff comply with Excellence Hotels policies, e.g. Recommend changes that could improve service and increase operational efficiency. Assistant Hotel Manager Job Seeking Tips. Managed the Front Office of a 4 Star, 498 room resort, Responsible for assisting in all areas needed throughout entire 1100 room property, the second largest Hyatt in the Chicago area and corporation's home-base. Responsible for overseeing the front desk, bellmen, doormen, PBX, and concierge in absence of the front office manager and director of rooms. Gregory Durgan. In charge of Telecommunications department: ordering and repairing phones, setting up and billing phones for banquet set ups. Use this assistant hotel manager CV template as the starting point for your own job-winning CV! Proactive and devoted assistant manager adept at collaborating closely with the manager/executive and assuming responsibilities of managing daily activities, directing operations and supervising staff in order to assist in actualizing firm’s aspirations, short term initiatives and long term goals and objectives. Complete and present employee performance evaluations. Maintained Maritz scores and held weekly operations meetings tracing scores and guest follow up. Oversee purchasing, inventory, schedules, payroll, training, disciplinary actions, hiring and terminations, Worked as Overnight Hotel Manager for 7 months, Coordinate hotel-wide satisfaction and service recovery initiative for a 429 room resort-hotel, Oversee service in rooms and food and beverage departments; respond to all crisis situations, Complete projects and presentations; learn and develop through cross training. Plan and conduct monthly employee meetings. Schedule employees to ensure all stations are manned appropriately, Interact with guests to gain feedback on service, Perform drills to ensure constant training, Supervise hotel staff to ensure the provision of excellent customer services, Manage conflicts and resolve issues in accordance to the hotel's protocols, Coordinate the efforts of different departments to ensure smooth running of the business, Solicit business from new accounts and ensure recurring business from current guests. View All Manager … Job Details: Post: As assistant general manager. By sticking to an industry-specific template and using verbs to describe your responsibilities … Available in (US) 8.5x11, (A4) 8.27x11.69 inches. Scheduled future hotel bookings, greeted and interacted with hotel guests and restaurant customers. See that all front of house staff is upholding to AAA standards. Collinstown, NSW. Ensured employees were performing assigned tasks and reacted to staff & guest needs. Especially skilled at timely conflict resolution strategies. Managed payroll and assisted in accounting with A/P and A/R. Adept at quickly assessing guest needs and ensuring sufficient resources to maintain optimal guest service levels. Assistant Hotel Manager Resume. Overseeing daily hotel operations and maintaining 5-Diamond luxury standards throughout all hotel departments. Directs and coordinates hotels activities to obtain optimum efficiency and economy of operations, and maximise full potential with a balanced focus on hotels mission, guests , employees and owners … All rights reserved. Build and maintain rate codes and write employee procedures for monthly hotel promotions. Supervise hotel guest check-in and check-out. Well-educated and self-assured with ... Summary: High-energy professional focused on promoting customer satisfaction through exceptional service. Manage 20+ employees, hiring interviews, coaching, terminations, scheduling of employees. Dedicated Assistant Hotel Manager who is an avid multitasker when it comes to overseeing daily hotel operations in frequently busy settings. Also responsible for the production of housekeepers. © 2020 Job Hero Limited. Check out real resumes from actual people. A local club with approximately 1000 members, … Train all new employees on customer relations procedures. Aided the Housekeeping department during the Housekeeping Manager's maternity leave. Created Procedural Discrepancy Report system for the hotel to monitor front office accounting errors. Resume Examples; Hotel Manager Resume: Sample & Writing Guide [20+ Tips] Hotel Manager Resume: Sample & Writing Guide [20+ Tips] Make sure your hotel manager resume does a great job presenting your superb managerial skills and experience. 4100 Duke Lane. Acted as Assistant Front Office Manager for 17 months including responsibilities such as employee training, discipline, & payroll in addition to regular duties. Courteous and professi... © 2020, Bold Limited. Recruitment and selection of all new hires for the hotel department. Complete night audit as well as daily record of hotel transactions, assist hotel manager with personnel administration and coordinate employee schedule. Respond to emergencies and to be the head of response team. Hotel Manager Resume. Ensured that all members of the team sign in/out on the timesheets at reception and managed absence and lateness. Plan and prepare employee work schedules. Monitored and forecasted payroll, ordered supplies, maintained budgets, assisted with yield management of a $50 million a year property and ensured an extremely high level of customer service throughout the resort, Front Office rated in top 5% in every category measured by Hyatt Corporate including customer service and profitability, Developed incentive programs that generated over $250,000.00 in additional revenue in 2 years. ● Oversaw hotel staff performance and assisted with the preparation of staff assessments.● Sought to resolve conflicts in a professional courteous manner.● Maintained inventories of hotel supplies and prepared purchase orders.● Processed invoices and assisted with guest payment issues.● Scheduled bookings and checked guests in and out during busy periods.● Answered phones and responded to email inquiries. Responsible for any outside purchases needed during daily operations and provided some cost reduction by searching for better pricing and quality. Assisted in the set up and opening of a new store and hotel location, Hired, trained, and developed 10-15 non-supervisory associates and 3 management staff, Spoke with perspective clients in person and via telephone pertaining to services and pet care provided within the facility; addressed any and all questions and/or concerns, Collected payment for services and products purchased by client, Responsible for leadership of daily tasks, with a personal emphasis on training and development of staff, Continuous contributions to Guest Services Scores, and upholding brand standards, Started as Front Desk agent then promoted to management after less than 1 year of service, Maintain positive working relationship with both Union and Non-Union staff, with sensitivity to contractual guidelines, Ability to assist staff in knowledge of Benefits and 401k, with working knowledge of HR tracking system Workday. Easily Editable & Printable. Especially skilled at timely conflict resolution strategies. Ensured that Excellence Hotels operates to the highest standards required by management. A degree in hotel management is common experience in Hotel Assistant Manager resumes. Do you need the best Assistant Hotel Manager resume? Translated business letters and proposals as well as a personal translator for the company's president. Leadership of Front Desk, Guest Services, In-Room Dining, and Housekeeping staff, Hospitality Food Service & Hotel Management, Managed daily room inventory, including sold out nights and relocations for 2,000 room hotel, Followed administrative procedures and provided guidelines. Plan opening of new hotel, develop and maintain policies and procedures. Screen job applicants, and hire new employees. 2006-2008 Masters in Business Administration, Chicago State University, IL. ● Prepared daily financial reports.● Maintained database of scheduled overnight stays and day visits to the resort.● Established long-term relationships with corporate clients.● Worked with marketing team on efforts to increase guest bookings.● Assisted with accounting tasks.● Responded to guest complaints.● Supervised hotel staff and worked to resolve staff issues. Responsible for resolving all guest situations and special requests. Enforced safety regulations and handle all escalated security issues or emergency situations appropriately. Administrated cash flow and credit card income. Fully developed Manager on Duty program for staff to utilize in my absence. Assisted Front Office Manager in daily operations and overall direction of the front desk, bell staff, doormen and PBX. 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